Sitecore Web Forms for Marketers Send Email Message – This action cannot be added. Your configuration does not support it.

When trying to add a new Save Action to a Web Forms for Marketers form and you get an alert telling you This action cannot be added. Your configuration does not support it.

 

Action-cannot-be-added

 

Or your Send Email Message actions disappear from the item.

 

Save-Actions-Missing

 

Send-Email-Action-Not-Working

You should also see this message in your log files for all forms with the Send Email Message action.

WARN Web Forms for Marketers: the '{0E8906B3-99BA-421E-A74D-277ED17A32FD}' 
action cannot be usedException has been thrown by the target of an invocation.

WARN Web Forms for Marketers: the '{0E8906B3-99BA-421E-A74D-277ED17A32FD}' 
action cannot be usedException has been thrown by the target of an invocation.

WARN Web Forms for Marketers: the '{D4502A11-9417-4479-9F2A-485F45D2E2D0}' 
action cannot be usedException has been thrown by the target of an invocation.

 

Make sure your MailServer settings are set correctly in the Web.config or where ever you patch them, its worth checking http://[yourhostname]/sitecore/admin/showconfig.aspx

<setting name="MailServer" value="127.0.0.1"/>  
<setting name="MailServerUserName" value=""/>  
<setting name="MailServerPassword" value=""/>  
<setting name="MailServerPort" value="25"/>

 

With valid settings the missing actions should show again and you will be able to add new Send Email Message actions to forms

Send-Email-Action-Working